Work discussion
Okay... so I'm struggling with some stuff at work.
We all are.
Money is tight, I realize.
GB has already threatened to let somebody go if business doesn't pick up.
He is frustrated... as we all are.
Yes, I realize all these things.
But he is being a total JERK to all of us.
We work hard.
We are doing our best.
And there is little or no encouragement.
Just a VERY THOROUGH repremand when we do something wrong... or at least not the way HE thinks it should be done.
He wants us to "work smart not hard."
And we're trying... but it's not going to happen overnight... especially with the disorganization that has been going on in this department for YEARS before I came here.
Things are better today than they were a year ago.
And they will be better next year than they are today.
But *gosh* he expects a miracle!
LA (the girl who works up front) was in tears yesterday because of how he treated her.
SS is in a funk today because, as she said, "I can't do anything right."
I feel scared to even talk with GB because of a fear that I will get somebody in trouble.
And so...
After saying all that...
I feel like I need to have a little talk with him... about everything.
So that is the point of this entry... to help me get down in print EXACTLY what I want to say and what I hope to achieve through this little talk.
__________________
How I am feeling:
1.) Frustrated
2.) Overwhelmed
3.) Angry
4.) Unapreciated
5.) Protective
How he has contributed to that:
1.) He does not give clear direction and acts angry when we don't do his requests correctly.
2.) He expects us to transform the entire department over night.
3.) He does not correct us once - he beats the dead horse over and over and over until it is DRILLED into our heads.
4.) He corrects us A LOT more than he thanks us, which leads to our feeling like we can't do anything right.
5.) He fusses at OTHERS because of something I say to him.
How this can be corrected:
1.) Put in writing EXACTLY what needs to be done. Even put it in NOTES, if possible. Taking that extra 30 seconds can save a lot of time in the end.
2.)Lower his expectation and give us time. Perhaps let ONE of us handle the policy holders while the other one simply works on getting organized. Once again, setting time aside for that now can save a lot of time and energy in the future.
3.) Write down what he feels like was done incorrectly. Then let us hold a weekly meeting to discuss the things that were done wrong and figure out a way to avoid it in the future. This will lead to more of a conversational format as opposed to an attack-and-defend atmosphere.
4.)During the week, WRITE DOWN things that he sees us doing right, and bring those up in the meetings too. We will all write down things that went well that week and have a "bragging session" during the meeting. This will contribute to boosting morale in general.
5.)Once again, if something is said to him about another employee that he disapproves of, write it down. Discuss it at the weekly meeting. This gives EVERYONE a chance to cool down and discuss it clearly and articulately.
.....
Okay...I've thought about it some more... and talked about it with SS... here i go...